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Shipping & returns
Last updated: January 2026
This page explains our shipping terms and our policy regarding returns. We do our best to dispatch orders quickly and ensure that products arrive as expected.
1. Shipping areas
We mainly ship within France and to other European Union (EU) countries, depending on the options available at checkout.
Delivery options may include:
- Home delivery
- Pickup point delivery (depending on carrier and country)
2. Processing & dispatch times
Orders are typically prepared and dispatched as quickly as possible after payment confirmation. Exact times may vary depending on:
- product availability,
- busy periods,
- destination country and selected carrier.
Once your parcel is handed over to the carrier, you will receive tracking details (when available).
3. Shipping fees
Shipping fees are displayed before you confirm your order and depend on the delivery method, parcel weight/size, and destination (France/EU).
4. Upon delivery: important checks
When receiving your parcel, we recommend that you:
- check the parcel’s external condition,
- verify the contents promptly,
- report any issue (damaged parcel, missing items, non-conforming product).
5. Returns policy
For most of our products (especially food items, grocery, and consumables), we do not accept returns once delivered.
This policy helps ensure safety, hygiene, and product integrity.
6. Exceptions: delivery issue (damaged or non-conforming product)
If you notice a problem upon delivery (e.g., damaged item, wrong item, clearly non-conforming product), please contact us as soon as possible so we can help.
- Email: [email protected]
- Please include: order number, description of the issue, and photos of the parcel and affected items.
After review, we may offer an appropriate solution depending on the situation (e.g., replacement, store credit, partial/full refund), in accordance with applicable rules and the verified issue.
7. Customer support
For any question related to shipping, delivery, or an order issue, contact us at: [email protected]